Hospitality Strategist.

Better operations. Stronger returns. Happier guests.

0+ years

period of working

0+

Hotels Managed

0+

Rooms Overseen

0%

Avg. GOP Improvement

Services

From operations to strategy, expertise that drives real results.

01

Consulting & Owner Advisory

Strategic guidance to protect your investment and improve property performance. I work directly with owners to assess operations, identify revenue leaks, and build actionable improvement plans.

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02

Owner's Representation

Acting as the owner's eyes, ears, and voice on-property. I ensure management companies deliver on their contractual obligations and that the owner's interests are always front and centre.

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03

Project & Pre-Opening Management

End-to-end coordination from concept through to first guest. I manage timelines, budgets, and stakeholders to ensure your property opens on time, on brand, and on budget.

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04

Training & Audit

Structured training programmes and independent audits to raise service standards, ensure compliance, and build team capability across every department.

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“Owners hire consultants for results, risk reduction, and clarity — not for running shifts.”
Affendy Ismail

— Affendy Ismail

Projects

Selected engagements.

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Hotel Casiana and Events
Rebranding & Conversion

Hotel Casiana and Events

Tagaytay, Philippines

“146-room apartment-to-hotel conversion”

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Grand Casiana and Events Pampanga
Pre-Opening

Grand Casiana and Events Pampanga

Pampanga, Philippines

“264-room new-build pre-opening”

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Avanti Hotel — Bênthanh Group
Advisory

Avanti Hotel — Bênthanh Group

Saigon (Ho Chi Minh City), Vietnam

“Concept and market positioning advisory to attract international guests”

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Heritage Bay Club — Monsoon Cup Malaysia
Pre-Opening

Heritage Bay Club — Monsoon Cup Malaysia

Terengganu, Malaysia

“Voted one of the best-organised sailing events in Malaysia”

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Galleria Hotels
Pre-Opening

Galleria Hotels

Bangkok, Thailand

“Achieved 50–60% GOP across both properties”

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Hotel Istana
Operations / Training / Audit

Hotel Istana

Kuala Lumpur, Malaysia

“Launched Musictech — one of Malaysia's top nightlife venues”

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The Lapa Hotel
Advisory

The Lapa Hotel

Hua Hin, Thailand

“Strategic advisory for owner on operations and growth”

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Avanti Hotel — Bênthanh Group

Avanti Hotel — Bênthanh Group

Saigon (Ho Chi Minh City), Vietnam

The Lapa Hotel

The Lapa Hotel

Hua Hin, Thailand

Grand Casiana and Events Pampanga

Grand Casiana and Events Pampanga

Pampanga, Philippines

Hotel Istana

Hotel Istana

Kuala Lumpur, Malaysia

affendy ismail

You're not just opening a hotel — you're creating a reason to stay

Get in Touch

Based in Penang, Malaysia. Available for projects across Southeast Asia.